Frequently Asked Questions

 

How can I contact customer support?

You can reach our customer support team by emailing us at djpipps2003@hotmail.com. We strive to respond to all inquiries within 24 hours.

What are the shipping options available?

We offer various shipping options to accommodate your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options may be available at checkout for faster delivery. Please note that shipping times may vary based on your location.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.

How long will it take to receive my order?

The duration to receive your order depends on the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited options may reduce this time. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

What should I do if I do not receive my order?

If you do not receive your order within the expected timeframe, please check the tracking information provided. If the tracking indicates that the package was delivered but you have not received it, contact us for assistance. We will work with you to resolve the issue.

Will I be charged customs and taxes on my order?

Customs and taxes may apply depending on your location and the value of the order. These charges are the responsibility of the customer and are not included in the purchase price. We recommend checking with your local customs office for more information regarding potential charges.